Message: We do not lock you into one coach ("mix & match")

MEET YOUR

EXPERT COACHES

"Success is simply a matter of making

the right strategic adjustments."

"Success is built by doing

the BASICS consistently."

"If you want to go fast, go alone.

If you want to go far, go together."

"Do things the right way,

not the easy way."

"Always do the right thing, even

when no one is watching."

"Live a life of purpose and leave

a lasting legacy of influence."

Our renowned industry experts and high performing contractors are here to offer you specialized guidance and practical strategies aligned with each of our 7 Pillars of Success so you can grow your home service business and become more successful.

They've been in the trenches, just like you, bringing real world experience and proven track records of success to help you navigate your business industry challenges. Our coaches, alongside others in our community, embody the practical wisdom and strategic thinking that Service Nation strives to provide to our members.

Michael Bohinc

A seasoned accountant and owner of Keeping Score, Inc., focusing on financial management for contractors. As CFO of Norhio Plumbing for over 35 years, Michael offers insights into accounting, business operations, and fraud prevention.


Areas of Expertise:

  • Accounting
  • Financial statement analysis
  • KPI calculation
  • Tax services
  • Retirement and succession planning
  • Family business dynamics
  • Business management

Roger Daviston

Known for personal development and cognitive strategies expertise, Roger began as a bond trader before becoming a personal development coach in 2001. He empowers leaders to build boundary-setting skills and has authored two books, offering deep insights into service calls and leadership.

Areas of Expertise:

  • Personal development
  • Cognitive strategies
  • Leadership boundaries
  • Corporate finance
  • Investment management
  • Business financial understanding
  • Service call strategies

Justin Deese

With over 20 years in the plumbing and HVAC industry, Justin excels in business development and operations. He co-authored a book on partnering in business and marriage, sharing insights into starting and growing successful business ventures.

Areas of Expertise:

  • Business development
  • Operations
  • Startups
  • Acquisitions
  • Sales intricacies
  • Business partner dynamics

John Eanes

John has transformed Eanes Heating and Air with his strategic planning and marketing skills, growing the company significantly. With a background in teaching, he focuses on coaching trade business owners to achieve team building and strategic success.

Areas of Expertise:

  • Business management
  • Marketing
  • Strategic planning
  • Team building
  • Training / continuing education

Kevin Frump

Renowned for his expertise in accounting, financial planning, and business growth, Kevin has driven significant revenue growth in service operations. His skills in business management guide contractors towards financial clarity and operational optimization.

Areas of Expertise:

  • Accounting
  • Financial planning
  • Service operations
  • Business growth strategies
  • QuickBooks, Sage Intacct, Service Titan
  • Business management

Tracie Harper

As Sales Manager at Daffan Cooling and Heating and a Certified John Maxwell coach, Tracie combines 25 years of sales expertise with practical lessons and humor to develop successful sales teams and break traditional barriers.

Areas of Expertise:

  • Outside sales
  • Sales management
  • Sales for technicians
  • Technician lead setting

Don Harris

Founder of Service Success Group, Don has extensive experience in the trades, turning around businesses with his strategies to achieve profitability and readiness for successful sales.

Areas of Expertise:

  • Service business management
  • Business turnaround strategies
  • Profitability
  • Exit strategies
  • Preparing for sale

Corey Hickmann

Leading Comfort Matters Heating, Cooling & Plumbing, Corey is renowned for delivering exceptional service with transparent pricing and ethical practices, receiving multiple accolades for business growth and quality service.

Areas of Expertise:

  • Customer satisfaction
  • Business growth
  • Quality service delivery
  • Transparent pricing
  • Ethical business practices

Jim Hinshaw

With five decades in the HVAC industry, Jim's consulting business focuses on improving sales and profitability. His books and training programs provide valuable insights for contractors, enhancing their transition strategies and sales prowess.

Areas of Expertise:

  • Sales improvement
  • Profitability
  • Owner transition preparation
  • Sales management
  • Training development
  • Business consulting

Andy Hobaica

As a key player at Hobaica Services, Andy's exceptional achievements, including setting record sales, reflect his commitment to excellence and integrity. Andy has significantly enhanced the company’s culture and training programs to foster an environment of growth and collaboration.

Areas of Expertise:

  • Company Culture
  • Leadership development
  • Community involvement
  • Sales department management
  • Work-life balance
  • Personality dynamics
  • Ethics in business

Lou Hobaica

Lou Hobaica, President of the family-run Hobaica Services, combines extensive personal experience with a Business Management degree to lead in operations. Known for his approachable nature, Lou is deeply involved in family and creative pursuits, enhancing team collaboration and company success.

Areas of Expertise:

  • Family business leadership
  • Multi-service company operations
  • General business management
  • Team collaboration
  • Customer relations
  • Ethical business practices

Scott Krahling

With over 20 years in plumbing, Master Plumber Scott Krahling has been pivotal at Saffer Plumbing and Electric. Since 2007, he has mentored technicians and driven growth with his leadership in training and meetings. A Premier Coach with Service Nation, Scott is devoted to customer service and mentoring in the trades.

Areas of Expertise:

  • Sales
  • Customer service
  • Personal / professional growth
  • Leadership
  • Recruiting & retention
  • Sales and technical support
  • Training

Rory Krueger

Co-owner of Krueger Heating Air Conditioning Geothermal, Rory Krueger has led in the Mechanical Trades for three decades. As a Service Nation Premier Coach, he emphasizes innovation in geothermal systems, receiving numerous industry accolades for his leadership and commitment to sustainability.

Areas of Expertise:

  • Mechanical Trades
  • Geothermal systems
  • Sales
  • Sustainability
  • Innovation
  • Industry leadership

John & Vicki LaPlant

With over 90 years of combined experience, John and Vicki LaPlant have trained and coached contractors of all sizes in the HVAC and plumbing industry. Both are members of the HVAC Hall of Fame and recipients of the Servant Leader Award, known for delivering practical, real-world strategies that drive contractor success.


Areas of Expertise:

  • Leadership and team development
  • Business operations
  • Contractor growth strategic planning
  • Systems implementation
  • Service excellence

Carol Longacre

Co-founder of a remodeling company, Carol specializes in leadership and company culture development, drawing from over 30 years of entrepreneurship to enhance professional growth in the trades.

Areas of Expertise:

  • Company culture
  • Leadership development / professional growth
  • Community involvement
  • Work-life balance
  • Understanding personality dynamics
  • Improving communication
  • Fostering stronger workplace relationships

Travis & Renee Lucas

Founders of LCS Heating and Cooling, this duo emphasizes aligning business operations with core values, achieving a notable work-life balance, and transforming their HVAC service business into a thriving entity.

Areas of Expertise:

  • Residential and light commercial
  • Business transformation
  • Work-life balance
  • Process efficiency
  • Core values alignment

Buford Martin

Having grown his HVAC company to $3.5 million in revenue, Buford specializes in business growth strategies and leveraging KPIs for performance, driven by his passion for helping others succeed.

Areas of Expertise:

  • Residential and commercial
  • Financial understanding
  • Business growth
  • Wholesale distribution
  • Service management

Kim Martin

With 35 years in the HVACR and Plumbing industry, Kim is recognized for her financial analysis and process development expertise, supporting tradespeople to meet KPIs and achieve business success.

Areas of Expertise:

  • HVACR and Plumbing industry
  • Accounting
  • Financial analysis (KPIs)
  • Human resources
  • Processes and procedures development
  • Company culture building
  • Business sales

Chris Michel

An experienced sales and business consultant, Chris guides companies in developing robust sales processes and organizational goals, drawing on over 30 years in sales management and training.

Areas of Expertise:

  • Sales process development
  • Leadership development
  • Inventory reduction
  • Customer service improvement
  • Consultative sales

Leo Morales

As a leader at BCI, Leo drives growth through strategic advertising, leadership team development, and company culture. His contributions earned him the Hometown Hero Award, showcasing his commitment to community and business success.

Areas of Expertise:

  • Advertising
  • Community involvement
  • Company culture enhancement
  • Leadership team development
  • Strategic insights
  • Team empowerment
  • Driving sustainable growth

Timothy Nigh

Timothy's expertise in leadership and organizational development empowers teams through strategic growth and transformation, supported by his deep understanding of human behavior and coaching practices.

Areas of Expertise:

  • Leadership
  • Team development
  • Growth transformation
  • Consulting
  • Sales
  • Organizational development
  • Understanding human behavior

Ed O'Connell

A nationally recognized coach, Ed O’Connell brings decades of experience in plumbing, HVAC, and electrical services. Ed transformed his own struggling business into a $6M success and now helps contractors grow through operational discipline, real-world strategy, and a deep commitment to the basics.

Areas of Expertise:

  • Operational excellence
  • Leadership development
  • Business turnaround strategy
  • Personal resilience in business

Tracy Paul

A marketing expert with a focus on HVAC, plumbing, and electrical contractors, Tracy develops effective advertising plans and lead flow strategies, leveraging his 30 years of experience in the trades.

Areas of Expertise:

  • Marketing
  • Comprehensive budgeting
  • Marketing strategies
  • Community advertising plans
  • Digital advertising plans
  • Traditional advertising plans
  • Lead flow strategies

Tom Peregrino

Tom brings over 25 years of hands‑on experience in the home‑service sector. He began his career in sales in the mid‑1990s before co‑owning Daffan Cooling & Heating in Texas, transforming it into a leading regional HVAC business. After joining Service Nation, he played a pivotal role in overseeing industry programs, advising top contractors, and building the Premier coach network.

Areas of Expertise:

  • Leadership development
  • Business growth strategy
  • Organizational culture transformation
  • Scalable systems

Alyssa Rogers

Vice President of Rogers Heating & Cooling, Alyssa has expanded the family business by employing her marketing skills and community outreach, aiming for substantial business growth and long-term success.

Areas of Expertise:

  • Marketing
  • Business growth
  • Customer service excellence
  • Mentorship
  • Community outreach

Aaron Ruddick

Aaron's 30-year HVAC career is highlighted by his expertise in financial management and process development, guiding organizations towards efficiency and successful exits with strategic planning.

Areas of Expertise:

  • Financials
  • Process development
  • Budgeting
  • Cash flow management
  • Leadership
  • Problem solving
  • Culture building

Adam Ruddick

Specializing in team building and strategy development, Adam's 30 years of experience in coaching delivers impactful results for businesses, enhancing service, sales, and leadership capabilities.

Areas of Expertise:

  • Training / Coaching
  • Managing people
  • Building teams
  • Developing strategies
  • Service, Sales, and Production management
  • Leadership teams

Jenn Shue

As General Manager at Barbosa Plumbing & Air Conditioning, Jenn leverages her HVAC and Plumbing experience, supported by her military background, to lead teams effectively with a focus on leadership and management.

Areas of Expertise:

  • Leadership
  • Management
  • FieldEdge software
  • QuickBooks Enterprise software
  • Advocacy for women in trades

Lori Tschohl

Owner of Eagle Pipe Heating & Air, Lori's influential journey from McDonald’s crew member to industry leader highlights her dedication to advocacy for women in trades, specializing in HVAC and franchise business growth.

Areas of Expertise:

  • Franchise industries
  • Business growth
  • Commercial gas pipe
  • Heating and cooling services
  • Leadership
  • Advocacy for women in trades

Roy White

In the HVAC industry since 1990, Roy's leadership has significantly increased company revenue and profit margins, recognized with awards for rapid advancement and business excellence.

Areas of Expertise:

  • Residential / Replacement services
  • Indoor air quality
  • Strategic leadership
  • Team expansion
  • Profit margin improvement
  • Business growth

Tucker Yarbrough

Tucker's journey in the HVAC industry emphasizes financial management and business growth, achieving substantial revenue growth by prioritizing customer satisfaction and empowering his team.

Areas of Expertise:

  • Advertising
  • Company Culture
  • Leadership team development
  • Recruiting and retention
  • Social Media
  • Financial management
  • Business growth
  • Operations

More About Our Coaches

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